Robert Dolores
MCP, MCSE
robertdolores@verizon.net

EDUCATION:
  •   Temple University, Philadelphia, PA
Bachelor of Science, Mechanical Engineering Technology		 Graduated - May 1984
GPA - 3.07
 
WORK EXPERIENCE:
  •   Ruesch International, Washington, DC Jan 2003 - Present
Manager, Technical Support: (see expanded details)
Manage technical support staff of 5 IT professionals who support 350 end-users at 6 North American offices and 3 European offices. Manage inventory of workstations. Write and organize procedures and processes. Collect and interpret call request statistics.
 
  •   Meds Publishing, Burtonsville, MD Jan 2002 - Dec 2002
Manager, Information Technology:
Managed firm's network and messaging infrastructure. Build and administer Windows 2000, Windows NT, Netware 5.1, Linux and Lotus Domino servers. Developed internal and external Technical Support systems. Provided product technical support to firm’s clients, and internal support to staff. Consolidated and maintained firm's Contact databases. Formulated strategy to implement future technology. Developed and administered in-house applications using Lotus Notes, MS-SQL and other tools.
 
  •   Reilly Mortgage (ISD), McLean, VA Sep 1999 - Dec 2001
Director, Technology Management: (see expanded details)
Managed firm's network infrastructure including home office and 9 satellite offices. Manage LAN/WAN and Workstation Support Teams (staff of 5 technicians). Developed and maintained network monitoring tools. Formulated strategy to implement future technology. Developed and administered in-house applications using Lotus Notes, MS-SQL and other tools. Managed firm's websites on both the internet as well as our intranet.
 
  •   Ernst & Young LLP (I&TS), Washington, DC Jul 1994 - Sep 1999
Senior Systems Analyst: (see expanded details)
Managed Ernst and Young's Mid-Atlantic enterprise network consisting of 40 servers and 4,000 end-users. Built, maintained and trouble-shot Windows NT 3.51 / 4.0 Servers on Compaq Proliant and HP Netserver LH machines. Installed Lotus Notes 3.x / 4.x servers. Managed backups of Notes mail and and application databases using ArcServe 2.x / 6x. Set up remote management systems (Compaq Insight Manager, HP TopTools, PC Anywhere, Remotely Possible). Performed hardware, software and firmware upgrades. Administered NT domain at the hub level. Built and maintained intranet web servers (MS IIS 2, 3 and 4).
Senior Technical Support Specialist:
Provided workstation and application (productivity, remote computing, groupware, internet) support to end-users for both PC and Mac platforms. Developed in-house Lotus Notes and Intranet applications. Administered Novell 3.12 and 4.1 servers, Linux servers, and Windows 95 and Macintosh workgroups. Configured firm standard and custom loadsets with remote, multimedia and other options. Provided informal training to new users on new and updated technologies. Mentored new support staff. Designed and maintained internal web sites.
 
  •   Deloitte & Touche (NTTG), Washington, DC May 1993 - Jun 1994
Applications Programming Coordinator:
Developed in-house applications for firm using database (FoxPro, dBaseIV, R&R Writer), spreadsheet (Lotus 1-2-3, Excel, VBA) and groupware tools (Lotus Notes). Provided support and wrote documentation for firm generated applications. Distributed and maintained applications over firm's WAN (Lotus cc:Mail and Notes). Provided technical support for end-users for MS Excel, Word, PowerPoint and Windows, Lotus 1-2-3, cc:Mail and Notes, graphics applications and telecommunication software.
 
  •   Micro Center (Fairfax Store), Fairfax, VA Jan 1992 - May 1993
Technical Support Representative:
Solved microcomputer related software and hardware problems for the company's customers. Assisted service technicians in troubleshooting systems. Provided pre-sales and post-sales support for company's sales force. Trained salespersons and technicians in the latest in microcomputer software and hardware technologies. (PC, Macintosh and other platforms)
 
  •   Thiokol Corp. (Elkton Division), Elkton, MD Sep 1988 - Oct 1991
Technical Writer/Engineer:
Wrote procedures for manufacturing and inspecting solid rocket motors. Developed computerized system for storing, retrieving and updating documentation. Trained other engineers to use microcomputer tools (Word Processor, Database, Spreadsheet, Graphics, Scanner) to create and maintain manufacturing documentation.
 
  •   Pan United Corp. (Micro Lab), Edison, NJ Jan 1988 - Jun 1988
Sales/Technical Support Engineer:
Developed, sold and supported computer systems and applications for company's customers. Represented company at trade shows. Wrote and designed company literature.
 
  •   General Motors Corp. (CPC Division), Linden, NJ Jul 1984 - Dec 1987
Fastening System Engineer/Power Tools Supervisor:
Analyzed and solved tool and fastening system problems. Developed applications for tools. Installed, operated and maintained computerized fastening system. Supervised power tool mechanics. Managed tools and parts inventory, and overtime equalization records.
 
OTHER EXPERIENCE:
  •   RDolores Publishing, Silver Spring, MD May 1996 - Present
Consultant:
Designed and maintained web sites for clients including programming, content, artwork and promotion. Also, performed networking, Lotus Notes, and general computer consulting.
 
RECOGNITION:
  •   Technical Support's Employee of the Year (Micro Center-January 1993), Employee of the Month (Micro Center-July 1992).
  •   Malcolm Baldrige Award Team Member (Thiokol-1990) Chosen to write division's application for winning national award.
  •   Suggestion Award (General Motors-1985) For redesign of computerized fastening system's cooling mechanism resulting in significantly lower downtime.
 
REFERENCES: Available upon request.

Biographic page.