Expanded Details (Reilly Mortgage)
Duties
- People Management
- Supervise Desktop Support, Network Management and Internet/Intranet Development teams (5 technicians).
- Develop and train technicians to maximize their talents to benefit the firm technologically.
- Development
- Develop internal Lotus Notes applications to improve knowledge sharing, business tracking and internal administrative functions.
- Develop intranet site to leverage information for the firm's employees. Develop internet site to market firm's services.
- Desktop Support
- Ensure that firm's employees have the proper hardware, software and training to perform their jobs.
- Ensure that every request for support is properly followed up and completed to the requestors satisfaction.
- Keep the hardware inventory and software licenses up-to-date.
- Network Management
- Manage network infrastructure of home office and 9 satellite offices.
- Ensure performance (efficiency) and reliability (uptime) of our NT network.
- Plan and implement improvements to the existing technical infrastructure.
- Troubleshoot and solve network, hardware, OS problems.
- Design and implement technology contingency plans.
- Ensure the integrity of our backups.
Accomplishments
- Network Management
- Developed Network Monitoring System using Ipswitch's What's Up Gold.
This system utilizes pager and email notification.
- Oversaw transition from static to dynamic IP's utilitizing DHCP
- Oversaw setup of WINS implementation
- Developed stategy to backup Investment Access DB, Internet and Intranet Websites
- Migrated backups of NT Servers to MS Backup to improve backup data integrity
- Developed system to track daily network tasks and backup results
- Support Management
- Developed Help Desk system with documentation, statistics and follow-thru.
- Oversaw roll-out of Windows 2000 workstations for end-users.
- Developed system to collect feedback from users on our support performance.
- Lotus Notes Development
- ISD Request - Call tracking
- ISD Daily Log - Track backups and other daily tasks
- ISD Projects - Project Management
- Server List - Manage firm's servers
- IP Table - Manage static and dynamic IP's
- Hardware Inventory - Manage firm's hardware assets
- ISD Knowledgebase - Knowledge sharing
- RMG Timesheet - Electronic Timesheet
- Various sign up databases - Parties, Checkups, Blood drives
- LMIS - Customized, debugged, imported data into Act4Notes template
- Client Server and Data Transport
- MS-SQL 7.0 Server back-end with PipeLyne client front end
- Crystal Reports 8.0 - Customized reports for PipeLyne application
- Data transport from RMG Timesheet (Notes) DB to ADP Payroll application
- Data transport from McCracken (AS400) to LMIS (Notes) DB
- Training
- Set up Training Resource Server - CBT's, Transcenders, etc...
- Developed HTML tutorial for Reilly users
- Mentored technicians on Notes Database development
- Mentored technicians on web page development and web servers
- Mentored technicians on graphics
- Trained firm staff to use RMG Timesheet
- Trained firm originators to use LMIS (Act4Notes) Database
- Set up training room with 8 workstations
- Intranet Development
- Improved navigation, look and consistency of ReillyHome.
- Reorganized for easier manageability.
- Reorganized, added and improved content.
- Added features utilizing Perl, Java and other web tools.
- Built MS NT 4.0 server with MS IIS 4.0 web server.
- Built Linux server (Caldera) for Perl script programs.
- Setup webcam system (WebCam32) for internal security.
- Internet Development
- Reorganized Company's Internet site and cleaned up code.
- Implement new design.
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