• People Management
  1. Supervise Desktop Support, Network Management and Internet/Intranet Development teams (5 technicians).
  2. Develop and train technicians to maximize their talents to benefit the firm technologically.

• Development
  1. Develop internal Lotus Notes applications to improve knowledge sharing, business tracking and internal administrative functions.
  2. Develop intranet site to leverage information for the firm's employees. Develop internet site to market firm's services.

• Desktop Support
  1. Ensure that firm's employees have the proper hardware, software and training to perform their jobs.
  2. Ensure that every request for support is properly followed up and completed to the requestors satisfaction.
  3. Keep the hardware inventory and software licenses up-to-date.

• Network Management
  1. Manage network infrastructure of home office and 9 satellite offices.
  2. Ensure performance (efficiency) and reliability (uptime) of our NT network.
  3. Plan and implement improvements to the existing technical infrastructure.
  4. Troubleshoot and solve network, hardware, OS problems.
  5. Design and implement technology contingency plans.
  6. Ensure the integrity of our backups.

Accomplishments

• Network Management
  1. Developed Network Monitoring System using Ipswitch's What's Up Gold.
     This system utilizes pager and email notification.
  2. Oversaw transition from static to dynamic IP's utilitizing DHCP
  3. Oversaw setup of WINS implementation
  4. Developed stategy to backup Investment Access DB, Internet and Intranet Websites
  5. Migrated backups of NT Servers to MS Backup to improve backup data integrity
  6. Developed system to track daily network tasks and backup results

• Support Management
  1. Developed Help Desk system with documentation, statistics and follow-thru.
  2. Oversaw roll-out of Windows 2000 workstations for end-users.
  3. Developed system to collect feedback from users on our support performance.

• Lotus Notes Development
  1. ISD Request - Call tracking
  2. ISD Daily Log - Track backups and other daily tasks
  3. ISD Projects - Project Management
  4. Server List - Manage firm's servers
  5. IP Table - Manage static and dynamic IP's
  6. Hardware Inventory - Manage firm's hardware assets
  7. ISD Knowledgebase - Knowledge sharing
  8. RMG Timesheet - Electronic Timesheet
  9. Various sign up databases - Parties, Checkups, Blood drives
  10. LMIS - Customized, debugged, imported data into Act4Notes template

• Client Server and Data Transport
  1. MS-SQL 7.0 Server back-end with PipeLyne client front end
  2. Crystal Reports 8.0 - Customized reports for PipeLyne application
  3. Data transport from RMG Timesheet (Notes) DB to ADP Payroll application
  4. Data transport from McCracken (AS400) to LMIS (Notes) DB

• Training
  1. Set up Training Resource Server - CBT's, Transcenders, etc...
  2. Developed HTML tutorial for Reilly users
  3. Mentored technicians on Notes Database development
  4. Mentored technicians on web page development and web servers
  5. Mentored technicians on graphics
  6. Trained firm staff to use RMG Timesheet
  7. Trained firm originators to use LMIS (Act4Notes) Database
  8. Set up training room with 8 workstations

• Intranet Development
  1. Improved navigation, look and consistency of ReillyHome.
  2. Reorganized for easier manageability.
  3. Reorganized, added and improved content.
  4. Added features utilizing Perl, Java and other web tools.
  5. Built MS NT 4.0 server with MS IIS 4.0 web server.
  6. Built Linux server (Caldera) for Perl script programs.
  7. Setup webcam system (WebCam32) for internal security.

• Internet Development
  1. Reorganized Company's Internet site and cleaned up code.
  2. Implement new design.